Shipping policy

Processing time Orders are processed within 1-2 business days (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping times — United States We ship throughout the United States with an estimated delivery time of 2-3 business days after processing.

Shipping costs Shipping rates are calculated at checkout based on your location and order size.

Tracking your order Once your order ships, you will receive a tracking number by email. If you have not received tracking information within 3 business days of placing your order, please contact us at info@borneau.com.

Lost or delayed packages If your package appears lost or significantly delayed, please reach out to our customer service team at info@borneau.com and we will assist you in resolving the issue with the carrier.

Incorrect shipping address Please double-check your shipping address at checkout. Borneau is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at info@borneau.com.

Contact Borneau 220 36th St, Brooklyn, NY 11232, United States Email: info@borneau.com (24/7 customer service)