Refund policy
120-Day Money-Back Guarantee At Borneau, we stand behind the quality of our products. That's why we offer a 120-day money-back guarantee at our cost. If you are not completely satisfied with your purchase, you may return it within 120 days of delivery for a full refund.
How to start a return To initiate a return, simply send us an email at info@borneau.com with your order number and reason for return. Our team will reply with a prepaid return shipping label so you can send the item back to us at no cost.
Return process
- Email us at info@borneau.com to request a return.
- We will send you a prepaid shipping label by email.
- Pack the item securely and attach the label to the package.
- Drop the package off at the carrier indicated on the label.
- Share the return tracking number with us once shipped.
Refunds Once we confirm that the return tracking number is active and the package is on its way back to us, we will issue your refund to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer.
Damaged or defective items If your item arrives damaged or defective, please contact us within 7 days of delivery at info@borneau.com with photos of the issue. We will arrange a replacement or full refund at no cost to you.
Contact Borneau 220 36th St, Brooklyn, NY 11232, United States Email: info@borneau.com (24/7 customer service)